customise embeds

Overview

Learn how to customise and set up the embed when users DM the bot, the new ticket embed panel, the close embed response, and set up an optional ticket panel your members can use to create a modmail ticket!

Resources: Read the Variables List page to learn how to incorporate user data in embeds!

NOTE: You are required to set up these embeds, otherwise the modmail module will not work!

Table of Contents

• Ticket Open: set up the embed reply that is sent to the member once their ticket successfully opens

• Ticket Close: set up the embed sent to the member via DM when their ticket is closed

• Ticket New: set up the embed that appears in the forum post when a new ticket is created

• Ticket Panel: set up a ticket panel members can use to open a ticket

  • an alternative of DMing the bot, members can use this method to create a modmail ticket

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Open

Setup Open Embed

Use /manage ticket_open setup to set up the reply embed

• message: specify a raw message sent above embed

• embed props: specify embed properties

Editing Embed

• Use /manage ticket_open edit to configure the response

• To clear properties: /manage ticket_open clear

Preview Embed

• Use /manage ticket_open preview to preview configured embed

Reset Embed

• Use /manage ticket_open reset to reset the embed

Action will erase all configured data. Modmail will not work without this setting.

Close

Setup Embed

Use /manage ticket_close setup to set up the reply embed

• message: specify a raw message sent above embed

• embed props: specify embed properties

Editing Embed

• Use /manage ticket_close edit to configure the response

• To clear properties: Use the command /manage ticket_close clear

Preview Embed

• Use /manage ticket_close preview to preview configured embed

Reset Embed

• Use /manage ticket_close reset to reset the embed

Action will erase all configured data! Modmail will not work without this setting.

New

Setup Embed

Use /manage ticket_new setup to set up the reply embed

• message: specify a raw message sent above embed

• embed props: specify embed properties

Editing Embed

• Use /manage ticket_new edit to configure the response

• To clear properties: /manage ticket_new clear

Preview Embed

• Use /manage ticket_new preview to preview configured embed

Reset Embed

• Use /manage ticket_new reset to reset the embed

Action will erase all configured data!. Modmail will not work without this setting.

Panel

Setup Panel

Use /manage ticket_panel setup to set up the ticket panel

• message: specify a raw message sent above embed

• embed props: specify embed properties for panel embed

• button_label: specify label for button

• button_emoji: specify desired emoji for button

• button_style: specify desired colour of button | Red, Green, Blue, Gray

Keep in mind: this feature is optional! You can skip this section if you prefer members to just DM the bot directly instead of using the panel.

Editing Panel

• Use /manage ticket_panel edit to configure your panel

• To clear separate embed properties: /manage ticket_panel clear

Preview Panel

• Use /manage ticket_panel preview to preview your configured panel

Send Panel to a Channel

• Use /manage ticket_panel send to send your panel to a channel!

Ensure you have set up the panel before attempting to initiate the command

Reset Panel

• Use /manage ticket_panel reset to reset your configured panel

Action will erase all configured data.